We have an exciting opportunity to provide leadership and operational management of cleaning sites across New South Wales as a Client Services Manager, employed on a Full time basis. This position is based out of Sydney - our head office is based in Macquarie Park however this role will focus on sites from Northern Metropolitan Sydney up to the QLD border.

This challenging and exciting role will see you provide leadership to oversee the day to day operations of our New South Wales sites and maintain client relationships.

The Position:

• Resolve customer complaints and employee concerns
• Oversee day to day operations at the various sites
• Manage and lead a dedicated cleaning team
• Ensure employees adhere to health and safety practices 
• Perform administrative functions, including incident reporting 
• Requires self motivation and integrity to work autonomously
• Delivery of excellent customer service and positive communication to all customers
• Ensure cost effective management of the contracts

Our Benefits:

• Competitive remuneration package on offer!
• Company vehicle, laptop and mobile provided
• Join an inclusive workplace that values diversity and promotes equal opportunities for all employees
• At ISS we prioritise employee and workplace safety. We strive to continually maintain a safe working environment for all of our employees
• We value and support your growth and development. Ongoing training provided via our internal Learning Management System
• Internal promotions and opportunities within our global organisation
• Access to staff discounts with with a variety of companies including insurance and childcare
• Work-life balance

Minimum Criteria:

• Management or supervisory experience within the cleaning industry is highly desirable
• Valid unrestricted driver's licence and clear police check dated within 3 months
• Self motivated and resourceful, with proven to ability to multi-task and operate successfully under tight demands
• Strong analytical and problem solving skills
• Excellent understanding of cleaning chemical use and MSDS
• Demonstrated experience in managing workplace health & safety matters
• Self motivated and can demonstrate initiative on the job
• A natural at providing excellent customer service
• Excellent written and verbal communication skills

To apply for this role please click on the 'apply' link and complete the online application.

ISS IS A PLACE TO BE YOU

We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better.

ISS IS A PLACE TO BE WHO YOU ARE

Every ISS employee, or “placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.

ISS IS A PLACE TO BECOME WHAT YOU WANT

ISS is a global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.

ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER

With over 485,000 employees throughout 46 countries ISS is a company of belonging.

"Connecting People and Places to Make the World Work Better”.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website www.au.issworld.com